Terms of service

Welcome to Ponnik BD. By accessing our website and placing an order, you agree to the following Terms & Conditions.

1. General

  • By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Product Information

  • We strive to ensure that all product descriptions, images, sizes, and prices are accurate.

  • Due to differences in screen settings and lighting, the actual product color may vary slightly from the images shown on the website.

3. Pricing & Availability

  • All prices are listed in Bangladeshi Taka (BDT).

  • Prices and product availability may change without prior notice.

  • We reserve the right to cancel any order if a pricing or stock error occurs.

4. Orders

  • Orders are confirmed only after successful verification.

  • We reserve the right to refuse or cancel any order due to suspected fraud, incorrect information, or product unavailability.

5. Payment

  • We accept the payment methods displayed during checkout.

  • Cash on Delivery (COD) is available in selected areas where applicable.

6. Shipping & Delivery

  • We deliver across Bangladesh.

  • Delivery times are estimates and may vary depending on your location, courier service, weather, or public holidays.

7. Return, Replacement & Refund

  • Returns, replacements, and refunds are subject to our Return & Refund Policy.

  • Customers must request any eligible return or replacement within 7 days of receiving the product.

8. Intellectual Property

  • All website content, including logos, images, product designs, graphics, text, and other materials, is the property of Ponnik BD and may not be copied, reproduced, or used without written permission.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping and contact information.

  • Carefully review product descriptions and size charts before ordering.

  • Treat our customer support team with respect and professionalism.

10. Limitation of Liability

Ponnik BD shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, courier delays, or government restrictions.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and is used only to process orders, improve our services, and communicate with you.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our website, Facebook page, or WhatsApp.

Thank you for choosing Ponnik BD. We appreciate your trust and look forward to serving you.