Refund policy

At Ponnik BD, customer satisfaction is our priority. Please read our Return & Refund Policy below before placing your order.

1. 7-Day Return & Replacement

You may request a return or replacement within 7 days of receiving your order if:

  • You receive the wrong product.

  • The product has a manufacturing defect.

  • The item arrives damaged during delivery.

2. Return Eligibility

To qualify for a return or replacement, the item must:

  • Be unused, unwashed, and in its original condition.

  • Have all original tags, packaging, and accessories intact.

  • Be accompanied by proof of purchase (order number or invoice).

3. Non-Returnable Items

Returns or exchanges are not accepted for:

  • Products damaged due to misuse or improper care.

  • Items that have been worn, washed, or altered.

  • Requests made after the 7-day return period.

  • Size or color changes due to a customer's ordering mistake (unless covered by your exchange policy).

4. Refund Policy

Once your returned item is received and inspected, we will notify you of the outcome.

  • If approved, your refund will be processed using the original payment method or another agreed method.

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Return Process

  1. Contact our customer support within 7 days of delivery.

  2. Provide your order number and photos of the product (if damaged or incorrect).

  3. Follow the return instructions provided by our support team.

  4. After inspection, we will arrange a replacement or process your refund if eligible.

6. Need Help?

If you have any questions regarding returns or refunds, please contact our Customer Support team through our website, Facebook page, or WhatsApp.

We are committed to making your shopping experience safe, reliable, and hassle-free.